The Site is owned and operated by Shamal Scent Oy (a Finnish limited liability company with its principal place of business at Harustie 7 D 24, 00980 Helsinki, Finland, Business ID 3490329-1) (“we”, “us”, or “our”).
By placing an order with us for goods which are sold on the Site (our “Products”) you will be deemed to have read, understood and agreed to these Terms and Conditions of Sale. Pursuant to applicable laws relating to e-signature, the placing of an order as detailed below shall be deemed electronic signing and evidence of the order and the amount due. Please read these Terms and Conditions of Sale carefully and, if you are unhappy with any aspect of these, you may not make a purchase on the Site.
You must be at least 18 years old in order to make a purchase on the Site. If you are under 18 years old then you must have parental consent to make a purchase on the Site. For the avoidance of doubt; the purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts with us on the Site.
We will take all reasonable professional care to ensure that all details, descriptions, images of Products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the colors, information or other content available on the Site are accurate or complete. Images of Products are illustrative only; the packaging may vary from that shown. We have made every effort to display as accurately as possible the color of the Products that appear on the Site; however, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the Products on delivery. The Site may contain typographical errors or inaccuracies. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. The information on Products available on the Site is provided in accordance with local laws.
We may make changes to these Terms and Conditions of Sale from time to time. Please look at the top of this page to see when these Terms and Conditions of Sale were last updated. Every time you order Products from us, the Terms and Conditions of Sale in force at the time of your order will apply to your contract of sale. If we revise these Terms and Conditions of Sale and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the order if you are not happy with the changes.
Orders made on the Site will be processed and fulfilled by Shamal Scent Oy. Shamal Scent Oy will be the Merchant of Record for your order and you will be entering into a contract of sale with Shamal Scent Oy.
Prices for all Products are set by Shamal Scent Oy and will be shown and charged in EUR.
The price of your order will be quoted including taxes in accordance with European Union regulations:
Products delivered within the EU will be quoted value added tax inclusive
Products delivered outside the EU may be subject to additional local taxes and import duties which are the responsibility of the customer
The shipping costs will be added at the checkout and will be indicated as a separate charge on your order invoice.
Prices on the Site may be modified at any time and without notice.
The price on the Site at the time of ordering will apply to your order unless there is an error or inaccuracy or typographical error in a price, in which case we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing information. You would be notified of any such decision.
Payment will be authorized at the online checkout upon order but your card will not be charged until shipment occurs. No order can be dispatched without confirmation from the relevant bank that your payment has been received. Online payment is accepted via Visa, MasterCard, and other payment methods as indicated on the Site.
You confirm that the credit/debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon shipment.
By submitting your order on the Site, you expressly authorize us to perform the payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.
For your security, your billing name and address must match that of the credit card used for payment. Online payment uses the SSL protocol, the industry standard in transferring information to process your orders, which offers maximum security. The information transmitted is entirely coded, is not seen nor stored, and is not shared with anyone.
You own a Product once payment in full has been received by us.
Confirmation of the amount paid will be provided in a Dispatch Confirmation email and on a paper invoice included in your package.
Please refer to our Privacy Policy for further information regarding secure payment and internet fraud.
You can place an order on the Site by adding Products to your basket and following the checkout process. Before placing an order you may always correct any errors you entered, change the basket contents, by adding or removing one or more Products from the basket, or cancel the entire order during checkout before sending your order. You will also have an opportunity to review and edit all of the details of your order, including billing and shipping information, prior to confirming your purchase.
Once you have placed an order on the Site, we will notify you by email to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, you will be contacted by email or telephone advising you of this. Acceptance of your order will be confirmed by an email that confirms that the Products have been dispatched (“Dispatch Confirmation”). A legally binding contract between you and us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you). If you require any information concerning your order, please contact us quoting your order number.
Your order may not be accepted if a Product you have ordered is out of stock, if there is a Product or pricing error, or if your payment is declined (or otherwise not authorized). Where permitted by applicable law, please note that we reserve the right to reject any offer to purchase by you at any time prior to Dispatch Confirmation.
If you wish to make a change to the Products you have ordered please contact us via our Contact Us page who will let you know if the change is possible and, if it is, any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change. You will be asked to confirm whether you wish to go ahead with the change. If the change cannot be made, or the consequences of making the change are unacceptable to you, you can cancel the contract in accordance with section on returns and cancellations below. The right to make changes to the Products you have ordered may not apply to personalized Products as these Products are made to your specification. Orders for personalized Products may not be cancelled except as provided by applicable law.
A Product will be your responsibility from the time it is shipped to the shipping address you provided.
The Products available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or samples you purchase or otherwise receive from us.
We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
As an EU consumer, you have a legal right to cancel your contract under the EU Consumer Rights Directive. The cancellation period is fourteen (14) days from the date you receive the Products. This means that if during that period you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the contract and receive a refund.
Important exception for perfume products: As our perfumes are sealed for hygiene and health protection reasons, the right to return Products does not apply once the seal has been broken, unless the Product is defective. This exception is in accordance with EU Consumer Rights Directive 2011/83/EU Article 16(e) regarding sealed goods that are not suitable for return due to health protection or hygiene reasons.
For perfumes with personalized labels or custom blends, the right to return may also be limited as these Products are made to your specification. However, this does not affect your statutory rights regarding defective products.
If you have already received the Products that form the cancelled contract and the Products remain sealed and unused, you would be required to return the Products to us in order to be eligible for refund. In this case, you must complete the cancellation form enclosed with your order and return it with the Products to the address stated on the cancellation form. When returning Products please obtain a proof of postage (we do not accept responsibility for returned goods lost in transit). You will be responsible for the cost of returning the Products to us, unless the Product is non-compliant with your statutory rights.
The Products must be returned:
If you have already received the Products that form the cancelled contract, but do not send off such Products to us within fourteen (14) business days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
If you cancel your contract, we will:
Exchanges: If you indicate on your cancellation notice/form that you would rather receive an exchange than a refund then, where this is possible, this will be processed within seven (7) business days of receiving your returned Products and will be delivered via standard delivery. In these circumstances, a new contract will be deemed to have been formed between you and us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange, you will receive a refund of the cost of the Products and the original contract between you and us will be cancelled.
If you are a customer outside the EU, please refer to the local laws in your country regarding consumer rights and product returns. If a Product is delivered damaged or is defective, you should contact us via our Contact Us page, quoting your order number.
In case of lack of conformity of Products pursuant to local laws, the legal guarantees established by local laws will apply. You have the right to have the Products brought into conformity free of charge by repair or replacement. In case of failure of one of the remedies above, you have the right to have an appropriate reduction made in the price of the Products, or the contract cancelled. You waive these rights if you fail to notify us of the lack of conformity within the local legal guarantee delay from the time you have detected such lack of conformity.
The provisions of this section will not limit the applicability of the mandatory provisions of any consumer protection law in your own jurisdiction.
Delivery times may vary according to the delivery address and the type of delivery selected by you at the checkout. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
Your order will be shipped to the delivery address you provide at the checkout. Once an order has been placed, the shipping option cannot be modified. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.
We are unable to process orders to a P.O Box address.
Tracked deliveries that cannot be delivered because of absent customers will be shipped again at the customer’s expense, or cancelled. For specific delivery lead times, please contact us with your request before placing your order via our Contact Us page.
Currently we only ship to Finland. International shipping is forthcoming. Products shipped within Finland shipped via Posti. Standard delivery typically takes two to five (2-5) business days.
Our perfume products contain alcohol and fragrance compounds. INCI are available on each product page in compliance with EU Cosmetics Regulation (EC) No 1223/2009.
Please note that fragrances are highly subjective products. While we provide detailed descriptions of scent profiles, individual perception may vary. For this reason, we recommend purchasing sample sizes before committing to full-size bottles if you are unfamiliar with a specific fragrance.
All perfume products are sealed for hygiene and quality assurance. Once the seal is broken, the product cannot be returned unless it is defective. This exception to standard return rights is in accordance with EU Consumer Rights Directive 2011/83/EU Article 16(e) regarding sealed goods that are not suitable for return due to health protection or hygiene reasons.
If you have any questions or complaints about your online purchase, please contact us via the Contact Us page or by email at shamalscent@gmail.com or by phone at +358 44 306 1046.
According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, if you are a resident of the EU, you may refer disputes to the EU Commission’s online platform available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
In addition, an EU customer having placed an order is entitled to (but not required to) refer disputes related to the sale of the products to the appropriate Alternative Dispute Resolution entity in their member state or in Finland, free of charge.
If you have any questions or complaints about your online purchase, please contact us via the Contact Us page or by email at shamalscent@gmail.com or by phone at +358 44 306 1046.
According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, if you are a resident of the EU, you may refer disputes to the EU Commission’s online platform available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
In addition, an EU customer having placed an order is entitled to (but not required to) refer disputes related to the sale of the products to the appropriate Alternative Dispute Resolution entity in their member state or in Finland, free of charge.
If you wish to withdraw from the contract, please fill in this form and return it to us.
To: Shamal Scent Oy
Harustie 7 D 24
00980 Helsinki
Finland
Phone: +358 44 306 1046
Email: shamalscent@gmail.com
I/we() hereby withdraw from the contract concluded by me/us() for the purchase of the following goods(*):
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